Shipping policy
WHAT SHIPPING TYPES DO YOU HAVE?
- For Metro Manila, we have an in-house rider that takes care of your parcel's delivery.
- For Provincial and some Metro Manila addresses (Navotas, Las Pinas, Valenzuela, Malabon, Caloocan), we use J&T Express.
- We offer Same-Day delivery but this is only available for Metro Manila, Rizal, Bulacan and Cavite addresses only. Although you will find this option available at checkout for free, please note that you are responsible for arranging and covering the costs of the courier service.
- Your order must be placed before 4pm.
- We will send you an SMS text confirming that the order is ready for courier pick-up. Only then should you book a courier to pick up your parcel.
- Booking schedule is between Monday to Saturday, 1:30pm to 5:30pm.
- For Self Pick-up, you can visit our HQ between 1:30pm and 5:30pm, Monday to Saturday to collect your order. Please remember to place your order online before coming and prior to your visit, kindly send us a message on Instagram so we can prepare your items.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- Metro Manila: Within 3-5 business days
- Provincial: Please check J&T's shipping timeframe chart.
DO YOU SHIP INTERNATIONALLY?
- Yes we do! You may place an order thru this form and send us a message on Instagram at @charlotte__folk if you have questions.