Shipping & Delivery

What shipping types do you have?

For Metro Manila, we have an in-house rider that takes care of your parcel's delivery.

For Provincial and some Metro Manila addresses (Navotas, Las Pinas, Valenzuela, Malabon, Caloocan), we use J&T Express.

We offer Same-Day delivery but this is only available for Metro Manila addresses. Although you will find this option available at checkout for free, please note that you are responsible for arranging and covering the costs of the courier service. Your order must be placed before 4pm. Booking schedule is between Monday to Saturday, 1:30pm to 5:30pm.

For Self Pick-up, you can visit our HQ between 1:30pm and 5:30pm, Monday to Saturday to collect your order. Please remember to place your order online before coming and prior to your visit, kindly send us a message on Instagram so we can prepare your items.


How long will it take to receive my order?

Metro Manila

2 - 8 days


3  - 12 days


Do you ship internationally? 

Yes we do! Kindly lodge thru this form and send us a message on Instagram at @charlotte__folk if you have questions!


My item is missing 

For substantial orders, we typically divide the items into two or more parcels. As a result, your items may be shipped with multiple tracking numbers. This means you will receive separate parcels, possibly at different times and dates.

If this isn't the case, please complete this form, and our team will promptly assist you.