RETURNS

WHAT IS CHARLOTTE FOLK'S RETURN POLICY?
- We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn and unused. 

 
HOW DO I LODGE A RETURN?
To send your items back to us you’ll need to initiate your return on your CHARLOTTE FOLK account.

1. Log in to your account: Use the email address when you placed the order.
2. Select your order: Click on the order you want to return.
3. Request a Return: Click the 'Request Return' button.
4. Choose a Reason: Select the reason for your return.
5. Add Tracking Information: In the notes section, provide the tracking number of your return.

For Change of Mind Returns:
- Exchange: Specify the items you want to receive (design, color, size).
- Refund: Indicate that you want a refund.

 

I WANT TO RETURN MY ITEM FOR AN EXCHANGE/REFUND.
- Upon receiving and inspection of your return, we will contact you about next steps. Once determined the return is in compliance with our policy, we will either:

• (a) refund the price of the product returned to your original payment method;
• (b) exchange the product for another size or colour, subject to availability. 

- Please note that for this type of return, you are responsible for arranging a courier to return the item to us and covering the associated shipping costs.

 

I NEED TO RETURN A FAULTY ITEM.
We aim to provide you with products of the highest standard and quality. If you have received an item with a defect, please lodge a return online and make sure that you provide details of the fault in notes section – this will help our team thoroughly assess the issue and take the appropriate action.

 

I RECEIVED THE WRONG ITEM.
Please send us an email at support@charlottefolk.zendesk.com.