FAQ

What payment methods do you accept?
We currently accept payments through GCASH, BDO and BPI bank transfers/deposits only.

 

Do you accept cash on delivery and same day delivery orders?
Yes. COD and same day delivery orders are done through delivery apps/services (Grab/Lalamove/Mr.Speedy/Angkas). Kindly send us a message on our Instagram account @charlotte__folk to order. 

 

What courier do you use for regular shipping?
We use J&T Express for Metro Manila and Provincial orders. 

 

How long before I receive my order?

Metro Manila

2-3 days

Provincial

2-7 days

 

Do you ship internationally? 
Yes we do! Kindly send us a message on our Instagram account @charlotte__folk.

 

Do you offer returns or exchanges? 
Currently we don’t offer returns or exchanges due to sanitary and safety purposes, especially now during the pandemic. We only accept returns or exchanges if you received the wrong item/size/color from what you’ve ordered. 

 

Got more questions?

Feel free to send us a message on our Instagram @charlotte__folk