FAQ

Gift Card Manual

What payment methods do you accept?

We currently accept payments through GCASH, BDO and BPI bank transfers/deposits only.

Do you accept cash on delivery and same day delivery orders?

Yes. COD and same day delivery orders are done through delivery apps/services (Grab/Lalamove/Mr.Speedy/Angkas). Kindly send us a message on our Instagram account @charlotte__folk to order.

What courier do you use for regular shipping?

We use Grab Express for Metro Manila orders and and J&T for provincial orders.

How long before I receive my order?

Metro Manila	2 - 8 days
Provincial	3 - 12 days

Do you ship internationally?

Yes we do! Kindly send us a message on our Instagram account @charlotte__folk.

Do you offer returns or exchanges?

We offer returns or exchanges within 2 weeks of purchase, providing the item is unworn, unwashed and undamaged. Customer will have to return the item using their preferred courier. Customer is also responsible for all shipping costs, unless the item sent is incorrect or faulty.

Got more questions?

Feel free to send us a message on our Instagram @charlotte__folk.